PRIVACY POLICY

Last updated: March 15, 2024

Thank you for visiting our online shop BalticGifts.com ( hereafter “Website”, “Webstore” ).
Please read this Privacy Policy, providing consent to this document in order to have permission to use our Services. Use of any word “you”, “your”, “customer” or similar expressions in this Privacy Policy means any visitor to our Website. Terms such as “we”, “us”, “our” or similar expressions mean our company ABEKSS SIA. We sell various mostly handmade gifts and souvenirs made in Baltics.

It is crucial to recognize the significance of personal data security in today’s world, which is why we urge you to familiarize yourself with all information laid out in this page. Your understanding of our Privacy policy is very important to us, because it explains the form and manner of collecting, storing, using and sharing ( “Processing” ) of your data in our Website, as well as your rights and our responsibilities as data controller.

By accessing our Website, you acknowledge that you have read and understand this Privacy policy including how and why we Process your personal information. If you do not wish for us to collect or Process your personal information, you should not use the Website.

The content on our Website is meant for users who are at least 16 years old and above. Individuals under the age of 16 are not permitted to disclose any personal information on the Website. We do not intentionally gather personal information from individuals under the age of 16.

We reserve the right to make changes to this Privacy Policy at any time.

The responsible processor of personal data of our Website is:
ABEKSS SIA (registration number 40103400229),
Address: Kungu street 8, Riga, LV-1050, Latvia
Phone: +371 27734599
E-mail: info@abekss.lv

Our full Webstore address in English is: https://balticgifts.com
Our full Webstore address in Latvian is: https://balticgifts.com/lv

PROCESSING OF PERSONAL DATA

We want you to feel safe visiting our Website and using it’s Services. In order to protect sensitive information while you make purchases in our Webstore, we have implemented a variety of precautions.

Our Website employs the industry-standard SSL protocol (Secure Sockets Layer) to secure credit card transactions. This system encrypts any data you input during the ordering process, serving as a barrier against unauthorized access or interception by external parties.

We use state-of-the-art technical and organizational means to guarantee a high level of protection of your personal data and to protect your data from unauthorized access.

1. What personal data is processed

We process the following information:

  • Name, Telephone number and E-mail address;
  • Delivery address of the goods;
  • Bank Account Number;
  • Price of goods and Services and Data related to payments (purchase history);
  • Customer support data.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

Your personal information is Processed by us through your voluntary provision of such data when you register on the Services, express interest in obtaining information about us or our products and Services, engage in activities on the Services, or contact us in any other manner.

We do not process sensitive information.

2. The purpose of personal data processing

We process the above information in order to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you
  • Send you emails
  • Find and prevent fraud

Personal data is used to manage customer orders and deliver goods.

Purchase history data (purchase date, product, quantity, customer data) are used to compile an overview of purchased goods, as well as to analyse customer choices.

The bank account number is used to refund the customer.

Personal data such as e-mail, telephone number, customer name are Processed to resolve issues related to the purchase of goods (customer support).

Contacting customers either directly or through one of our partners, including for customer service, to provide customers with updates and other information relating to the Website, and for marketing and promotional purposes.

The IP address or other network identifiers of the online store user are Processed for the provision of the online store as an information society service, as well as for the performance of Internet usage statistics.

The processing of personal data is carried out for the purpose of fulfilling the contract concluded with the customer.
The processing of personal data is carried out for the purpose of fulfilling legal obligations (such as accounting and consumer dispute resolution).
Data processing takes place with the customer’s consent to perform the following activities: sending news, other information related to customer research and / or offers.

4. Where do we send your personal data

Personal data is sent to online store customer support for the purpose of processing purchases and managing purchase history to resolve customer issues.

The name, telephone number and e-mail address are sent to the transport service provider of the customer’s choice. If this is a product to be delivered by courier, the customer’s address is also sent for additional contact information.

If the accounting service for the online store is provided by a particular service provider, personal data is sent to the service provider for accounting activities.

Personal data is also sent to information technology service providers if this is necessary to ensure the functionality of the online store or the placement of data.

Data can be transferred to countries whose level of data protection has been welcomed by the European Commission, as well as to US companies that have joined the Privacy Shield framework.

5. Security and access to your personal data

Personal data is stored on the servers located in the territory of a European Union Member State or countries that have joined the European Union economic zone.

Access to personal data is available to our employees, who can access personal data in order to resolve technical issues related to the use of the Website, as well as to provide customer support service.

We implement the necessary physical, organizational and information technology security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorized access and disclosure.

The transfer of personal data to the authorized processors of our Website (eg the transport service provider and the data hosting service providers) takes place on the basis of agreements concluded with the online store and the authorized processors.

Authorized processors are obliged to ensure appropriate safeguards during the processing of personal data.

6. Accessing personal data

Personal data can be accessed and corrected in the online store User profile. If the purchase is made without a user Account, personal data can be accessed directly contacting customer support.

If the processing of personal data takes place on the basis of the customer’s consent, the customer has the right:

  • to request to review, update, or delete any personal information such as Customer information by sending an e-mail to our customer support:
    shop@balticgifts.com

COOKIES POLICY

Cookies are small information files that your browser stores on your computer’s hard drive. They are often used as a special website mechanism that remembers useful information, such as your login information, and can make the website easier to navigate. Cookies store information such as the IP address, the type of device used, the browser used, the activity on the Website and the websites visited.
Our cookies cannot identify you personally.

1. WHAT COOKIES DO WE USE AND HOW DOES IT HAPPEN

The website uses several types of cookies for different purposes:

  • Required cookies: Cookies are used to ensure the operation of the Website, including allowing you to use our services and log in to your account. These cookies are used based on our legitimate interest in ensuring the operation of the Website and providing you with services. The required cookies are stored until you close your browser, i.e. until the end of the session.
    Functional cookies: Cookies allow the Website to remember your chosen settings and choices, which makes it easier to use the Website, for example, that you want to stay logged in to the Website. These cookies are used based on our legitimate interest in providing, improving and making the Website easy to use. Functional cookies are stored on your device permanently.
  • Analytical / Statistical Cookies: Cookies allow us to identify and count the number of visitors to the Website and to see how those visitors navigate the Website. The legal basis for the use of these cookies is our legitimate interest in improving the operation of the Website, for example by providing a search option. Analytical / performance cookies are stored on your device at all times.
  • Marketing / Advertising Cookies: Cookies are used to record your visit to the Website, the websites you visit and the links you use in order to offer and display the products or services of us or our partners that are of interest to you. These cookies are used with your consent. By visiting the Website and using our services, you agree to the use of target / advertising cookies. Target / advertising cookies are stored until you delete cookies in your browser.

Cookies are processed and received by us and our cooperation partners, who ensure the operation of the Website, compile and analyse your activities on the Website.

Some services process personal data in unsecure third countries. By consenting to the use of these services, you also consent to the processing of your data in these unsecure third countries in accordance with Art. 49 (1) lit. a GDPR. This involves risks that your data will be processed by authorities for control and monitoring purposes, perhaps without the possibility of a legal recourse.

You also allow data processing in accordance with Google Consent Mode of participating partners on the basis of consent for the following purposes:

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner“. Details on how “Real Cookie Banner” works can be found at https://devowl.io/rcb/data-processing/.

The legal basis for the processing of personal data in this context are Art. 6 (1) lit. c GDPR and Art. 6 (1) lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

2. HOW TO LIMIT AND DELETE COOKIES

If you want to restrict, block or delete cookies, then this option is provided by changing the settings of your browser. You cannot refuse the use of necessary cookies, because without them it is not possible to ensure the functioning of the Website.

For more general information about cookies and how to manage them, please visit www.aboutcookies.org.


Analytics services

We use Google Analytics services. You can opt out by downloading and installing the Google Analytics Opt-out Browser Add-on or withdraw the browser Cookies consent at any time by visiting https://balticgifts.com/#consent-change


CHANGES TO PRIVACY POLICY

We reserve the right to make changes to the Privacy Policy at any time by posting it on the Website. Any version of the Privacy Policy published on the Website supersedes all previous versions of the Privacy Policy and shall be effective immediately upon publication.


CONTACT INFORMATION

If you have any questions, comments or requests regarding our Privacy Policy,
please contact us by writing to shop@balticgifts.com or info@abekss.lv

You can also contact us by calling or sending mail to our office:
Address: Kungu street 8, Riga, LV-1050, Latvia
Phone: +371 27734599